Are you bonded and insured? Yes we are. Red Shield Insurance
Company has insured BHL for a number of things, including
$2,000,000 General Aggregate, $1,000,000 Personal &
Advertising injury. Ken Yocum of Red Shield is our insurance
agent, so if you have any questions about this, you can
contact him at 206-230-0111. Back to Top
How much notice do you need?
That usually depends on the time
of the season you are calling. Although we take orders for holiday installations as late as Dec. 15th, it is always best to place your order as soon as possible. For instance, the
residential installations for Oct. can usually be done
within a few days. Once we get into Nov. we have a set
schedule of when we are in different parts of our coverage
area(see our calendar for these dates) and we only have
so many spots available for this month so it is best to
book an appointment by no later than the 1st of Nov. For
our Dec. schedule it starts to fill up by Nov 20th but
we can usually continue to book clients through the beginning
of Dec. The best thing to do is call ahead and get on
our schedule early. We do free bids year around so it
is never too early to call. BHL plans to handle 700 clients
in 2010 which is nearly twice as many clients as 09’. Back to Top
Can you tell me when you
are coming? To some extent. BHL predetermines
when it will have crews in different parts of its coverage
area for the month of Nov. Please check our calendar to
see when will be in your area. We always give a courtesy
phone call or email to our clients a couple days prior
to our arrival to remind them that we will be out to do
the house. As for October and December we usually let the clients know at the time of scheduling when they can expect to see one of our crews. Weather does
play a big role in our season and how quickly and safely
we can get through our jobs. If the weather is extremely
bad and we get off schedule we will always contact clients
to let them know what the new arrival dates are Back to Top
What is your service policy?
All decorations will be installed in working order. Quality of workmanship is guaranteed for a period of one season for both new and existing customers. One free bulb(s) (icicle lights excluded) OR timer replacement will be provided for all New Décor. Other bulb/light set replacements or service work, including ANY (first-time included) replacements or service work for customers who provided their own décor, will be subject to a service call (min. charge $20). Materials required as a result of these additional service calls will be billed in addition. Upon completion of décor installation, customer, is responsible to check the lights and confirm that the installations was done to satisfaction. Customers have 48 hours to report any problems or concerns to BHL without incurring the service call charge. Unless caused by vandalism, neglect, or extreme weather conditions, and unless icicle lights are the décor in question, BHL will provide free service calls for the following: lights falling off roof and/or entire strings of lights gone out because of a blown light string fuse (if timer is determined to be the problem, service policy for replacing timer applies; if non-functioning electrical outlet is determined to be the problem, customer is responsible for that repair and will be subject to the service call charge if BHL is requested to arrive on-site to diagnose this problem). BHL cannot warranty service work created by customer adding decorations to those installed by BHL. Repairs needed due to vandalism, neglect, or extraordinary weather conditions are not warranted and will be billed accordingly. Back to Top
To whom do I write the check?
Pay to the Order of : Brothers Holiday Lighting; Send
to 22622 NE 25th Way Sammamish, WA 98074. Back to Top
When do I send the money? Immediately following the receipt
of your invoice. Back
to Top
What if I have a question/problem
with my billing? In the event that you have a question concerning any billing, contact our office within 7 days of receiving your invoice, or it will be assumed that all billing is correct. Back
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Will you take down the lights
at the end of the season? Yes. We will remove and box them
up in a Rubbermaid bin for you to store till the following
year. Back
to Top
When do you take down the
lights? Our goal is to have all customer's
lights removed by January 21. In order to work as quickly
as possible, we perform the takedowns in the most efficient
geographical order for us, so we will likely arrive, takedown
your decor, and depart with little or no notice. Back
to Top
Do you keep the lights or
do I? All of our clients store their lights.
We try and make it easy by putting them in a Rubbermaid
bin. Back
to Top
Do you take Credit Cards?
Currently for 2010 we are looking
into offering this option to customers; please contact
us for an answer to the question. Back
to Top
Do I need to be at home
to get a bid? It is not necessary for the owner to be home to receive a bid. In fact, most of our bids are now done without even needing to come out to the home. We are able to do the majority of bids with either images from the internet (mapping programs), or photos that home owners email us. However, if there are no good pictures of the home, or the home owner has specific question or concerns that can’t be answered in this way, we are more than happy to set an appointment to come out and give you a bid. Of course if you have a large project in mind, it is almost always best for us to set up a time to meet and discuss your lighting options. Back
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Do I need to be home for
you to do the install? No, although it is preferred. We
understand that our clients are busy people and will probably
not be home while our crews our doing the install. If
you are not going to be home we simply ask that you ensure
that all of your lights & decorations are left outside
for our crews to access, if they are not available you
may lose your install date. We also require that all outside
outlets be operating and turned on if you are not home.
If power is not left on and lights do not all work we
may add on a service charge to come back out and get them
all functioning. If you are not home when we complete
the install we do require you to check the lights to make
sure that they all work to your satisfaction. If we don’t
receive a phone call or email within 48hrs we assume that everything
has met your expectations. Back
to Top
Do you offer discounts? We do offer a 10% discount to
residential clients that allow us to install their lights
in October Back
to Top
What is your radius of
business? We cover from Seattle to Snoqulamie
Ridge; Bothell to Maple Valley, and all areas in between.
If you have a home or office that is not in our coverage
area it does not mean we won’t take care of you. Give
us a call and depending on the size and the install date
we might be able to get it done. Back to Top
Can you add to my initial
lighting request if I want more later (both on-site and
days after work has been completed)? Yes. If the install team has the
required materials to perform the additional request(s),
it would be preferred to take care of those requests on-site
the day of the installation. If you have additional lighting
you want done after the install team has left, however,
we most likely will require a $100 minimum order. Back to Top
Who do I call with problems? Please call our office at (425) 829-4533, Where your call can be answered by a BHL team member. If you happen to be sent to voice mail, your call will be returned as promptly as possible. You can also send an email to info@brothershl.com. Our team will do our best to have a tech out within 24hrs. Back to Top
What kind of lights do you
provide? Click here for pictures of the various
kinds of lights we provide. The standard size for roof
and ground lighting is C-7. These are fairly large bulbs
(a little over an inch in length, and about 3/4 inches
in diameter - about the size of a large pecan). For trees
and other greenery, we provide mini-lights (about 3/4
inches in length, and a little less than 1/4 inch in diameter).
For a slight price increase for roof and ground lighting,
we can also provide C-9 lights. These bulbs are larger
than C-7 lights (about 2 inches in length and about an
inch in diameter). Also available for a slight price increase
for roof lighting are icicle lights (mini-lights that
connect in short strands that hang from the roof line).
Please note that all service calls for icicle lights,
without exception, are subject to a minimum $20 service
call fee. Back to Top
Do we have to buy the lights from you? No, however we strongly recommend our clients purchase lights through our company. These all carry a limited 3 yr warranty that protects our clients from having to worry about buying new lights year in and year out. The product will take less time to install saving on the installation costs as well. Back to Top
Will I need to buy all new
lights after 3 years? Not always, C7 or C9 light cords
will typically last for 5-10 yrs before needing replacement.
You’ll need to pay for replacement bulbs but that is it.
If you have mini lights, our crews will spend no more
than a couple of minutes trying to fix them before replacing
them with new ones which you will be charged for. We recommend
that icicle lights all be replaced after 3 years. Unfortunately
because icicle lights hang down from the gutters over
the years the individual strands will be smacked into
the side of your house making them prone to constant failure
after 3 yrs. Back to Top
What is the difference between
Front Fascia and Ridge Roof Lighting? Front Fascia lighting is lighting that goes along the front edges of the house. Usually, that is anywhere where shingles end. Ridge lighting, on the other hand, is lighting that is installed on the top crests of the house. Imagine you were walking on top of the roof - any place where you change from walking uphill to walking downhill would be considered a ridge. If you choose to include ridge lighting for your house, some or all of the sides of your house should have lights installed on them. Back to Top
What if I have my own lights? We might work with them. As a company
we shy away from using lights that clients purchased elsewhere.
This is for a number of reasons; 1) we don’t know what
kind of quality the lights will be 2) we don’t know if
all of the lights will work properly 3) our crews will
not be trained in wiring techniques for your particular
lights, and have no way of knowing what the power specs are. Since our season is so short we try to streamline
all of our procedures to allow us to handle as many clients
as possible. However with that said if you bought all
new lights from a company last year but had an awful experience
with them we will take a look at the product when we come
out for a bid and let you know if it's not something we can use.
Often if it is a commercial grade product we will be able
to use it but there may be additional charges if our crews
need to repair lights or replace broken light sets. Back to Top
